Chapter 5

Is next month's revenue decided at the front desk?

Doanh thu tháng sau có được quyết định ngay tại quầy?

The chapter's question

What share of clients leave the salon with their next appointment booked?

Big idea

The rebooking rate at the front desk is the clearest predictor of next month's revenue the salon has.

In this chapter

  1. Part 5.1

    Measuring Rebooking Rate

    How many clients last week booked their next appointment on the spot?

  2. Part 5.2

    The Question at the Desk

    In what words does my front desk ask at checkout?

  3. Part 5.3

    The Natural Cycle

    After how many weeks should each service be repeated?

  4. Part 5.4

    Who Owns Rebooking

    Is it the stylist or the receptionist who invites the next booking?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Appointment Book is free to read right here.

Read in Conan School

Chapters of The Appointment Book

  1. 1.What is my appointment book telling me that I miss?
  2. 2.Are late cancellations bad luck, or a fixable pattern?
  3. 3.Is my tidy booking grid creating its own dead time?
  4. 4.Are off-peak discounts filling slots with the wrong clients?
  5. 5.Is next month's revenue decided at the front desk?