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Chương 1
What is my appointment book telling me that I miss?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
Chair Occupancy by Day
1.2
The Always-Empty Hours
1.3
Whose Hours Are Empty
1.4
Revenue per Chair Hour
Read chapter 2
Are late cancellations bad luck, or a fixable pattern?