Chapter 2

Are late cancellations bad luck, or a fixable pattern?

Khách huỷ phút chót là xui, hay là có quy luật?

The chapter's question

How many chair hours did I lose last month to cancellations and no-shows?

Big idea

Cancellations are not random risk; most follow a pattern, and that pattern can be fixed.

In this chapter

  1. Part 2.1

    Count and Classify

    How many cancellations, and how far in advance?

  2. Part 2.2

    Who Cancels Most

    Is there a group of clients who cancel more than others?

  3. Part 2.3

    When to Remind

    How far ahead does my reminder message go out?

  4. Part 2.4

    Deposits: Yes or No

    For which services does a deposit make sense?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Appointment Book is free to read right here.

Read in Conan School

Chapters of The Appointment Book

  1. 1.What is my appointment book telling me that I miss?
  2. 2.Are late cancellations bad luck, or a fixable pattern?
  3. 3.Is my tidy booking grid creating its own dead time?
  4. 4.Are off-peak discounts filling slots with the wrong clients?
  5. 5.Is next month's revenue decided at the front desk?