The Appointment Book

Who this book is for

Chủ tiệm và quản lý salon tóc, nail, spa, chăm sóc da ở Việt Nam; quy mô từ hai ghế tới ba cơ sở; phần lớn chủ tiệm vẫn đứng ghế làm nghề mỗi ngày.

Sound familiar?

• Empty slots scatter through the day with no way to fill them, because nobody sees them coming.
• Late cancellations happen steadily and the salon has no rule beyond accepting them.
• The book is kept in the receptionist's head, so two long services collide.
• Doesn't know which hours are losing money, having never read the book by time slot.

Each chapter answers one question

1. Chapter 1: What is my appointment book telling me that I miss?

   Last week, what share of opening hours were my chairs filled?

   The appointment book is the salon's capacity report; nobody has read it that way yet.

2. Chapter 2: Are late cancellations bad luck, or a fixable pattern?

   How many chair hours did I lose last month to cancellations and no-shows?

   Cancellations are not random risk; most follow a pattern, and that pattern can be fixed.

3. Chapter 3: Is my tidy booking grid creating its own dead time?

   How many chair minutes and stylist minutes does each of my services really take?

   Every service has its own rhythm, and scheduling everything in one standard block is how dead time is created.

4. Chapter 4: Are off-peak discounts filling slots with the wrong clients?

   Who could come in during my empty time slots?

   Empty hours are filled with the right kind of client for that slot, not with blanket discounts.

5. Chapter 5: Is next month's revenue decided at the front desk?

   What share of clients leave the salon with their next appointment booked?

   The rebooking rate at the front desk is the clearest predictor of next month's revenue the salon has.