Chapter 4

Are off-peak discounts filling slots with the wrong clients?

Giảm giá giờ vắng có đang kéo về sai loại khách?

The chapter's question

Who could come in during my empty time slots?

Big idea

Empty hours are filled with the right kind of client for that slot, not with blanket discounts.

In this chapter

  1. Part 4.1

    Who Is Free Then

    Which group of clients is free at exactly the hours I am empty?

  2. Part 4.2

    A Standby List

    Do I have a list of clients willing to come in early when a slot opens?

  3. Part 4.3

    Short Services for Odd Slots

    What service can I sell into a thirty-minute gap?

  4. Part 4.4

    Off-Peak Discounts

    Does discounting quiet hours pull clients out of my busy hours?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Appointment Book is free to read right here.

Read in Conan School

Chapters of The Appointment Book

  1. 1.What is my appointment book telling me that I miss?
  2. 2.Are late cancellations bad luck, or a fixable pattern?
  3. 3.Is my tidy booking grid creating its own dead time?
  4. 4.Are off-peak discounts filling slots with the wrong clients?
  5. 5.Is next month's revenue decided at the front desk?