Chapter 4

Third time the same mistake: still the person's fault?

Lỗi lặp lại lần ba, vẫn là lỗi của người làm sao?

The chapter's question

Which error happens every month, and who last fixed its cause?

Big idea

When the same error happens a third time, it is no longer about the person doing the work.

In this chapter

  1. Part 4.1

    The Monthly Error

    Which mistake repeats most regularly?

  2. Part 4.2

    Who Last Fixed the Cause

    When did someone last fix its cause?

  3. Part 4.3

    Where Errors Are Logged

    Where are mistakes recorded, and who reads them?

  4. Part 4.4

    What Happens to the Reporter

    Is it safe here to report your own mistake?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Work Done Twice is free to read right here.

Read in Conan School

Chapters of Work Done Twice

  1. 1.Everyone did their part, so why did work fall through?
  2. 2.When your best person leaves, does the process leave too?
  3. 3.The number improved, but did the work?
  4. 4.Third time the same mistake: still the person's fault?
  5. 5.Will automation fix the mess, or just speed it up?