Chapter 3

The number improved, but did the work?

Con số đẹp lên, nhưng việc có tốt lên không?

The chapter's question

What is the metric on my board making people do differently?

Big idea

Measure the wrong metric and the whole team optimises perfectly in the wrong direction.

In this chapter

  1. Part 3.1

    What's on the Board

    Which metric are we putting up for the whole team to see?

  2. Part 3.2

    What It Makes People Do

    What is that metric making someone do differently?

  3. Part 3.3

    Which Gets Gamed

    Is any metric being optimised in a way that does harm?

  4. Part 3.4

    Which to Replace

    If I could keep only one metric, which would I keep?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Work Done Twice is free to read right here.

Read in Conan School

Chapters of Work Done Twice

  1. 1.Everyone did their part, so why did work fall through?
  2. 2.When your best person leaves, does the process leave too?
  3. 3.The number improved, but did the work?
  4. 4.Third time the same mistake: still the person's fault?
  5. 5.Will automation fix the mess, or just speed it up?