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Chương 1
Everyone did their part, so why did work fall through?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
Following One Request
1.2
Where It Waits Longest
1.3
Working Time and Waiting Time
1.4
Who Chases a Dropped Task
Read chapter 2
When your best person leaves, does the process leave too?