Chapter 2

When your best person leaves, does the process leave too?

Người giỏi nhất nghỉ việc, quy trình có đi theo họ không?

The chapter's question

How long does a newcomer need to do this task correctly without asking anyone?

Big idea

A process that lives only in a veteran's head disappears when they leave.

In this chapter

  1. Part 2.1

    Time to Competence

    How long does a new person need before they can do this without asking anyone?

  2. Part 2.2

    How Much Is Written

    How much of the way we work has been written down?

  3. Part 2.3

    Testing on a Newcomer

    Could someone who does not already know do it from my document?

  4. Part 2.4

    Who Keeps It Current

    When the way we work changes, who updates the document?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Work Done Twice is free to read right here.

Read in Conan School

Chapters of Work Done Twice

  1. 1.Everyone did their part, so why did work fall through?
  2. 2.When your best person leaves, does the process leave too?
  3. 3.The number improved, but did the work?
  4. 4.Third time the same mistake: still the person's fault?
  5. 5.Will automation fix the mess, or just speed it up?