Chapter 4

Is a guide nobody updates still telling the truth?

Tài liệu không ai sửa có còn đúng không?

The chapter's question

Who owns this document, and how often do they review it?

Big idea

A document without an owner gradually drifts from reality without anyone announcing it.

In this chapter

  1. Part 4.1

    One Owner per Document

    Does each instruction have a person's name on it?

  2. Part 4.2

    When the Work Changes

    When the method changes, who updates the document, and within what time?

  3. Part 4.3

    Which Version Is Live

    How does a worker know they have the latest version?

  4. Part 4.4

    Deleting Dead Documents

    A document nobody uses, keep it or drop it?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Procedures People Actually Follow is free to read right here.

Read in Conan School

Chapters of Procedures People Actually Follow

  1. 1.Is this guide written for auditors or for doers?
  2. 2.Is "be careful" really a step anyone can follow?
  3. 3.Clear to me, but clear to a newcomer?
  4. 4.Is a guide nobody updates still telling the truth?
  5. 5.Do people skip the process from laziness, or bad design?