Chapter 5

Do people skip the process from laziness, or bad design?

Người ta bỏ quy trình vì lười, hay vì quy trình dở?

The chapter's question

Which step in my process is regularly skipped?

Big idea

People skip a process because it makes the work harder, not because they lack discipline.

In this chapter

  1. Part 5.1

    Asking Why They Skip It

    What reason do the workers give?

  2. Part 5.2

    Steps From an Old Reason

    What did this step come from, and does that situation still exist?

  3. Part 5.3

    Removing Steps

    If I drop this step, which risk returns?

  4. Part 5.4

    Making the Right Way Easiest

    What could I change so the reminder is no longer needed?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Procedures People Actually Follow is free to read right here.

Read in Conan School

Chapters of Procedures People Actually Follow

  1. 1.Is this guide written for auditors or for doers?
  2. 2.Is "be careful" really a step anyone can follow?
  3. 3.Clear to me, but clear to a newcomer?
  4. 4.Is a guide nobody updates still telling the truth?
  5. 5.Do people skip the process from laziness, or bad design?