Chapter 2

Is "be careful" really a step anyone can follow?

"Cẩn thận" có phải là một bước làm được không?

The chapter's question

What verb does each step in my document start with?

Big idea

Each step must be an observable action, not a principle.

In this chapter

  1. Part 2.1

    One Action per Step

    Which of my steps is bundling three tasks together?

  2. Part 2.2

    Where People Get It Wrong

    Which step is most often done wrong, and what does the document say there?

  3. Part 2.3

    Pictures Instead of Words

    Where would one photo replace a paragraph?

  4. Part 2.4

    Start and Finish Conditions

    By what sign does the worker know it is done?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Procedures People Actually Follow is free to read right here.

Read in Conan School

Chapters of Procedures People Actually Follow

  1. 1.Is this guide written for auditors or for doers?
  2. 2.Is "be careful" really a step anyone can follow?
  3. 3.Clear to me, but clear to a newcomer?
  4. 4.Is a guide nobody updates still telling the truth?
  5. 5.Do people skip the process from laziness, or bad design?