Chapter 3

Clear to me, but clear to a newcomer?

Tôi thấy tài liệu rõ, nhưng người mới thấy thế không?

The chapter's question

Can a newcomer reading my document do it correctly?

Big idea

A document is only finished when someone who has never done the task can do it without asking anyone.

In this chapter

  1. Part 3.1

    Handing It to a Newcomer

    At which step do they stop and ask?

  2. Part 3.2

    Watching Without Helping

    Why must I stay quiet while they try it?

  3. Part 3.3

    Fixing Where They Stumble

    What does each question of theirs point to in the document?

  4. Part 3.4

    The Second Test

    After revising, whom do I test it on?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Procedures People Actually Follow is free to read right here.

Read in Conan School

Chapters of Procedures People Actually Follow

  1. 1.Is this guide written for auditors or for doers?
  2. 2.Is "be careful" really a step anyone can follow?
  3. 3.Clear to me, but clear to a newcomer?
  4. 4.Is a guide nobody updates still telling the truth?
  5. 5.Do people skip the process from laziness, or bad design?