Chapter 4

The numbers still look good, so is my team fine?

Số liệu vẫn đẹp, vậy đội tôi có ổn không?

The chapter's question

At what share of capacity is my team running?

Big idea

Operational metrics stay good long after the team is exhausted, then they collapse all at once.

In this chapter

  1. Part 4.1

    Early Signs

    What signs appear before someone resigns?

  2. Part 4.2

    Who Works the Overtime

    Onto how few people is the overtime concentrated?

  3. Part 4.3

    Is Leave Real Leave

    Are people on leave called back in?

  4. Part 4.4

    When to Reduce the Load

    What can I postpone to let the team breathe?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of People Inside the System is free to read right here.

Read in Conan School

Chapters of People Inside the System

  1. 1.Is one person who can do everything luck or risk?
  2. 2.Is training new hires HR's job or operations' job?
  3. 3.If shifts suit the staff, do customers pay for it?
  4. 4.The numbers still look good, so is my team fine?
  5. 5.Everything runs because of me. Is that good news?