Chapter 3

If shifts suit the staff, do customers pay for it?

Xếp ca chiều người làm thì khách có chịu thiệt không?

The chapter's question

Is my shift roster built around demand or preferences?

Big idea

The shift roster is where system needs and people's lives collide.

In this chapter

  1. Part 3.1

    Matching the Demand Curve

    Does the number of people per slot match demand?

  2. Part 3.2

    How Far Ahead

    How many days ahead do my people know next week's roster?

  3. Part 3.3

    Swapping Shifts

    Under what rule do shift swaps happen?

  4. Part 3.4

    The Shift Nobody Wants

    How is the hardest shift compensated?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of People Inside the System is free to read right here.

Read in Conan School

Chapters of People Inside the System

  1. 1.Is one person who can do everything luck or risk?
  2. 2.Is training new hires HR's job or operations' job?
  3. 3.If shifts suit the staff, do customers pay for it?
  4. 4.The numbers still look good, so is my team fine?
  5. 5.Everything runs because of me. Is that good news?