Chapter 2

Is training new hires HR's job or operations' job?

Dạy người mới là việc của nhân sự hay của vận hành?

The chapter's question

How long does a newcomer need to do the work without asking anyone?

Big idea

Time for a newcomer to become productive is an operational metric, not an HR matter.

In this chapter

  1. Part 2.1

    Time to Competence

    What is my current number?

  2. Part 2.2

    Who Trains, and Is It Counted

    Where does mentoring sit in the mentor's own workload?

  3. Part 2.3

    In What Order

    Which step does a new person learn first?

  4. Part 2.4

    Knowing When They're Ready

    How do I confirm someone can actually do it?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of People Inside the System is free to read right here.

Read in Conan School

Chapters of People Inside the System

  1. 1.Is one person who can do everything luck or risk?
  2. 2.Is training new hires HR's job or operations' job?
  3. 3.If shifts suit the staff, do customers pay for it?
  4. 4.The numbers still look good, so is my team fine?
  5. 5.Everything runs because of me. Is that good news?