Chapter 5

Is feeling busy a good reason to hire?

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The chapter's question

Which numbers prove I need more people?

Big idea

The right time to hire is when accounts per person exceed what can be cared for, not when things feel busy.

In this chapter

  1. Part 5.1

    One Person's Load

    How many accounts can I look after without missing anything?

  2. Part 5.2

    Revenue at Risk

    How much revenue is nobody looking after closely?

  3. Part 5.3

    What the Second Hire Does

    What part of the work should the second person take?

  4. Part 5.4

    Writing the Proposal

    What goes into a hiring proposal for my boss?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The First Person on the Team is free to read right here.

Read in Conan School

Chapters of The First Person on the Team

  1. 1.How is customer success different from answering questions?
  2. 2.Should my first ninety days be busy, or focused?
  3. 3.Without authority, how do I get other teams to help?
  4. 4.Does pricier software make us better with customers?
  5. 5.Is feeling busy a good reason to hire?