Chapter 3

Without authority, how do I get other teams to help?

Không có quyền ra lệnh, tôi nhờ các phòng bằng gì?

The chapter's question

What do I need from other departments, and what do they need from me?

Big idea

Customer success has no authority to give orders, so it must have relationships with every department.

In this chapter

  1. Part 3.1

    With Sales

    Where is the boundary between me and the sales team?

  2. Part 3.2

    With Product

    How do I bring the customer's voice to the product team?

  3. Part 3.3

    With Finance

    Who owns collecting renewal payments?

  4. Part 3.4

    Joint Meetings

    Which shared meetings are worth attending weekly?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The First Person on the Team is free to read right here.

Read in Conan School

Chapters of The First Person on the Team

  1. 1.How is customer success different from answering questions?
  2. 2.Should my first ninety days be busy, or focused?
  3. 3.Without authority, how do I get other teams to help?
  4. 4.Does pricier software make us better with customers?
  5. 5.Is feeling busy a good reason to hire?