Chapter 4

Does pricier software make us better with customers?

Phần mềm đắt có làm đội chăm khách tốt hơn?

The chapter's question

What tools do I need to get started?

Big idea

A spreadsheet used consistently beats expensive software nobody updates.

In this chapter

  1. Part 4.1

    One Customer Sheet

    Which columns does the first customer spreadsheet need?

  2. Part 4.2

    A Place for Notes

    Where do notes after each call go?

  3. Part 4.3

    When to Buy Software

    What signs show the spreadsheet is no longer enough?

  4. Part 4.4

    Avoiding Tool Sprawl

    Which tools sound good but are not needed yet?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The First Person on the Team is free to read right here.

Read in Conan School

Chapters of The First Person on the Team

  1. 1.How is customer success different from answering questions?
  2. 2.Should my first ninety days be busy, or focused?
  3. 3.Without authority, how do I get other teams to help?
  4. 4.Does pricier software make us better with customers?
  5. 5.Is feeling busy a good reason to hire?