Chapter 4

Do regulars want fast delivery, or the right delivery?

Khách quen cần giao nhanh, hay cần giao đúng?

The chapter's question

Do my deliveries arrive with the right items, on time?

Big idea

For regulars, the right items on time matters more than fast delivery.

In this chapter

  1. Part 4.1

    Packing From a List

    Who packs orders, and from what list?

  2. Part 4.2

    When an Item Is Out

    When an ordered item is out of stock, do I notify or substitute?

  3. Part 4.3

    Batching by Street

    Do I group orders in the same area into one run?

  4. Part 4.4

    Collecting Payment

    How do customers pay on delivery?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Orders by Phone is free to read right here.

Read in Conan School

Chapters of Orders by Phone

  1. 1.Are message orders a favour, or a real sales channel?
  2. 2.Is my order book a notebook, or my inbox?
  3. 3.If delivery is free, who is paying for it?
  4. 4.Do regulars want fast delivery, or the right delivery?
  5. 5.Will more deliveries actually make me better off?