Chapter 2

Is my order book a notebook, or my inbox?

Sổ đơn của tôi là cuốn sổ, hay cả hộp tin nhắn?

The chapter's question

Where is each customer order recorded from receipt to delivery?

Big idea

Orders scattered across messages are orders that will one day be forgotten.

In this chapter

  1. Part 2.1

    A Store Phone Number

    Do customers message my personal number or the shop's?

  2. Part 2.2

    A Confirmation Message

    What sentence do I use to confirm an order to a customer?

  3. Part 2.3

    The Day's Order Board

    Where do staff look to know which orders have not been delivered?

  4. Part 2.4

    Forgotten Orders

    Was any order forgotten last month?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Orders by Phone is free to read right here.

Read in Conan School

Chapters of Orders by Phone

  1. 1.Are message orders a favour, or a real sales channel?
  2. 2.Is my order book a notebook, or my inbox?
  3. 3.If delivery is free, who is paying for it?
  4. 4.Do regulars want fast delivery, or the right delivery?
  5. 5.Will more deliveries actually make me better off?