Chapter 3

Does saying yes to everything really keep clients?

Gật đầu mọi yêu cầu, có giữ được khách thật không?

The chapter's question

When did I last say no to a client's request?

Big idea

Agreeing to something that cannot be done on that budget is a sure way for both sides to be disappointed.

In this chapter

  1. Part 3.1

    Three Ways to Decline

    How does saying no by offering an alternative sound?

  2. Part 3.2

    Cutting Scope, Not Quality

    When the budget falls short, which item do I suggest dropping?

  3. Part 3.3

    Phasing the Work

    Does splitting the project into two phases make sense?

  4. Part 3.4

    When to Walk Away

    What signs say I should not take this project?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of What the Client Pictures is free to read right here.

Read in Conan School

Chapters of What the Client Pictures

  1. 1.The client's photo: a demand, or a clue?
  2. 2.They approved the drawings, so why the surprise?
  3. 3.Does saying yes to everything really keep clients?
  4. 4.When the couple disagrees, who do I listen to?
  5. 5.Working in a lived-in home: builder, or guest?