Chapter 4

When the couple disagrees, who do I listen to?

Chồng bảo thế này, vợ bảo thế kia: tôi nghe ai?

The chapter's question

In this household, who makes the final call?

Big idea

A job with two decision-makers and nobody signing off will change its mind many times.

In this chapter

  1. Part 4.1

    Asking at the First Visit

    In what words do I ask who decides?

  2. Part 4.2

    When Two People Disagree

    When the couple disagree, what do I do?

  3. Part 4.3

    When a Third Person Appears

    When a relative turns up mid-project with opinions, how do I handle it?

  4. Part 4.4

    Recording Who Approved What

    Is each decision recorded with the name of who agreed to it?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of What the Client Pictures is free to read right here.

Read in Conan School

Chapters of What the Client Pictures

  1. 1.The client's photo: a demand, or a clue?
  2. 2.They approved the drawings, so why the surprise?
  3. 3.Does saying yes to everything really keep clients?
  4. 4.When the couple disagrees, who do I listen to?
  5. 5.Working in a lived-in home: builder, or guest?