Their Skin, Your Hands
Who this book is for
Chủ tiệm và quản lý salon tóc, nail, spa, chăm sóc da ở Việt Nam; quy mô từ hai ghế tới ba cơ sở; phần lớn chủ tiệm vẫn đứng ghế làm nghề mỗi ngày.
Sound familiar?
- Treats hygiene as something everyone knows, so it has never been written as steps.
- Patch tests get skipped when a client is in a hurry, and there is no rule for that.
- Nothing records what was advised before a service.
- Technicians answer questions that belong to medical professionals because clients ask them.
After reading, you can
Help an owner build a safety routine simple enough to run daily, with records that hold up.
Each chapter answers one question
Chapter 1: Is the riskiest step really the one that looks dirtiest?
What are the three riskiest tasks in a day at my salon?
Risk concentrates in a few tasks, and they are usually not the ones that look dirtiest.
Chapter 2: Is a longer hygiene routine really a safer one?
Between two clients, what steps do my tools go through?
A hygiene routine only works when it is short enough to do between two clients.
Chapter 3: Do the first five minutes matter more than the session?
Before starting, what do I ask the client and where do I record it?
Most incidents can be stopped in the first five minutes, with a few questions and one patch test.
Chapter 4: If something goes wrong, what can my salon actually show?
If a complaint came in today, what could I show?
When something goes wrong, what protects the salon is paperwork written beforehand, not memory.
Chapter 5: Does our emergency plan exist anywhere but my head?
A client reports a reaction after a treatment at my salon; what is my first step?
The response plan must be written in advance, because when it happens nobody has the headspace to design a process.