Chapter 5

Does our emergency plan exist anywhere but my head?

Kế hoạch xử lý sự cố có nằm ngoài đầu tôi không?

The chapter's question

A client reports a reaction after a treatment at my salon; what is my first step?

Big idea

The response plan must be written in advance, because when it happens nobody has the headspace to design a process.

In this chapter

  1. Part 5.1

    Who Takes the Call

    When a client calls, who answers, and what do they write down?

  2. Part 5.2

    What to Say and Not Say

    What do I say to the client in that first call?

  3. Part 5.3

    When to Send Them to a Doctor

    At what signs must the salon send the client to a medical facility immediately?

  4. Part 5.4

    What Changes After

    After an incident, which step do I change so it does not repeat?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Their Skin, Your Hands is free to read right here.

Read in Conan School

Chapters of Their Skin, Your Hands

  1. 1.Is the riskiest step really the one that looks dirtiest?
  2. 2.Is a longer hygiene routine really a safer one?
  3. 3.Do the first five minutes matter more than the session?
  4. 4.If something goes wrong, what can my salon actually show?
  5. 5.Does our emergency plan exist anywhere but my head?