Chapter 3

Do the first five minutes matter more than the session?

Năm phút đầu có quan trọng hơn cả buổi làm?

The chapter's question

Before starting, what do I ask the client and where do I record it?

Big idea

Most incidents can be stopped in the first five minutes, with a few questions and one patch test.

In this chapter

  1. Part 3.1

    The Intake Form

    What does my intake form ask, and does anyone read it back?

  2. Part 3.2

    Patch Tests

    Which services require a patch test, and how long before?

  3. Part 3.3

    When the Client Is in a Hurry

    When a client will not wait for a patch test, what does the salon do?

  4. Part 3.4

    Setting Expectations

    What do I tell the client in advance about the result and the risks?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Their Skin, Your Hands is free to read right here.

Read in Conan School

Chapters of Their Skin, Your Hands

  1. 1.Is the riskiest step really the one that looks dirtiest?
  2. 2.Is a longer hygiene routine really a safer one?
  3. 3.Do the first five minutes matter more than the session?
  4. 4.If something goes wrong, what can my salon actually show?
  5. 5.Does our emergency plan exist anywhere but my head?