Chapter 4

If something goes wrong, what can my salon actually show?

Khi có chuyện, tiệm tôi lấy gì ra chứng minh?

The chapter's question

If a complaint came in today, what could I show?

Big idea

When something goes wrong, what protects the salon is paperwork written beforehand, not memory.

In this chapter

  1. Part 4.1

    Three Minimum Records

    What is my salon currently recording: consultations, patch tests, tool processing?

  2. Part 4.2

    Client Consent

    Where does the client sign, and what are they signing?

  3. Part 4.3

    Are the Papers Current

    On what date do my practice licence and salon permits expire?

  4. Part 4.4

    How Long to Keep

    How long should client records and photos be kept, and where are they stored?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Their Skin, Your Hands is free to read right here.

Read in Conan School

Chapters of Their Skin, Your Hands

  1. 1.Is the riskiest step really the one that looks dirtiest?
  2. 2.Is a longer hygiene routine really a safer one?
  3. 3.Do the first five minutes matter more than the session?
  4. 4.If something goes wrong, what can my salon actually show?
  5. 5.Does our emergency plan exist anywhere but my head?