Chapter 5

Is an old playbook teaching us to fail consistently?

Playbook cũ có đang dạy đội làm sai đều đặn?

The chapter's question

When, and by whom, is a playbook revised?

Big idea

A playbook must change as customers change, or it teaches the team to be consistently wrong.

In this chapter

  1. Part 5.1

    Logging Misfits

    When a real situation does not match the playbook, who records it?

  2. Part 5.2

    The Playbook Owner

    Who owns each playbook?

  3. Part 5.3

    Scheduled Reviews

    How often does the team review all playbooks?

  4. Part 5.4

    Retiring Old Playbooks

    Which playbooks are out of use and should be removed?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Write Once, Use a Hundred Times is free to read right here.

Read in Conan School

Chapters of Write Once, Use a Hundred Times

  1. 1.Which work actually deserves a playbook?
  2. 2.Does a longer playbook make the team better?
  3. 3.What is wrong with sending the template as-is?
  4. 4.Why does nobody open the playbook we wrote?
  5. 5.Is an old playbook teaching us to fail consistently?