Chapter 4

Why does nobody open the playbook we wrote?

Vì sao playbook viết xong lại không ai mở?

The chapter's question

How do I get the team to actually open the playbook when they need it?

Big idea

A playbook nobody uses is just a document sitting in a folder.

In this chapter

  1. Part 4.1

    Where It Lives

    Where should the playbook live so it can be opened in three seconds?

  2. Part 4.2

    Onboarding New Hires

    Do newcomers learn a playbook by doing it or by reading first?

  3. Part 4.3

    Checking Adherence

    What signs tell me the team is following it?

  4. Part 4.4

    When Experts Deviate

    What do I do when the team's best person does not follow the playbook?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Write Once, Use a Hundred Times is free to read right here.

Read in Conan School

Chapters of Write Once, Use a Hundred Times

  1. 1.Which work actually deserves a playbook?
  2. 2.Does a longer playbook make the team better?
  3. 3.What is wrong with sending the template as-is?
  4. 4.Why does nobody open the playbook we wrote?
  5. 5.Is an old playbook teaching us to fail consistently?