The standard works, so why do exceptions eat our week?

The chapter's question

What share of my work has to be handled outside the process?

Big idea

The standard process handles eighty percent; the rest eats the whole team's time.

In this chapter

1. Part 4.1

   Counting the Exceptions

   How many cases last week had to be handled specially?

2. Part 4.2

   Which Ones Repeat

   Which exception happens often enough to deserve its own process?

3. Part 4.3

   Who May Deviate

   How far may the person doing the work decide for themselves?

4. Part 4.4

   When the Exception Is the Norm

   If more than half are exceptions, where is the process wrong?

Chapters of Mapping What Actually Happens

1. 1.Is the process on paper the one actually running?
2. 2.Is my team slow at work, or slow at waiting?
3. 3.Does adding one more checker really make work safer?
4. 4.The standard works, so why do exceptions eat our week?
5. 5.The map is done, but has anything actually changed?