Is my team slow at work, or slow at waiting?

The chapter's question

Of a request's total time, how much is waiting?

Big idea

In most processes, waiting time is many times longer than working time.

In this chapter

1. Part 2.1

   Measuring Them Apart

   Have I separated these two numbers yet?

2. Part 2.2

   Where Work Sits

   At which leg does work stall longest?

3. Part 2.3

   Why It Waits

   Waiting on a person, on an approval, or on information?

4. Part 2.4

   Cutting Waiting First

   Why does making people work faster usually change nothing?

Chapters of Mapping What Actually Happens

1. 1.Is the process on paper the one actually running?
2. 2.Is my team slow at work, or slow at waiting?
3. 3.Does adding one more checker really make work safer?
4. 4.The standard works, so why do exceptions eat our week?
5. 5.The map is done, but has anything actually changed?