Chapter 3

Does adding one more checker really make work safer?

Thêm một người kiểm tra có làm việc an toàn hơn?

The chapter's question

How many handoffs does my process have?

Big idea

Every handoff is a place where work can drop, slow down or lose information.

In this chapter

  1. Part 3.1

    Counting the Handoffs

    What is my number, and which of them can be removed?

  2. Part 3.2

    Where Context Is Lost

    Does the person receiving the work have enough to start straight away?

  3. Part 3.3

    Who Owns a Dropped Task

    When work falls between two people, who goes looking for it?

  4. Part 3.4

    Can Steps Be Merged

    Could two consecutive steps be done by one person?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Mapping What Actually Happens is free to read right here.

Read in Conan School

Chapters of Mapping What Actually Happens

  1. 1.Is the process on paper the one actually running?
  2. 2.Is my team slow at work, or slow at waiting?
  3. 3.Does adding one more checker really make work safer?
  4. 4.The standard works, so why do exceptions eat our week?
  5. 5.The map is done, but has anything actually changed?