Chapter 3

They said they'd buy, so why didn't they?

Khách nói sẽ mua, sao rồi không mua?

The chapter's question

When did they last face this problem, and what did they do?

Big idea

Questions about what people did produce the truth; questions about what they will do produce politeness.

In this chapter

  1. Part 3.1

    Good and Spoiled Questions

    Which of my questions is handing them the answer?

  2. Part 3.2

    What They Tried

    How were they solving it before?

  3. Part 3.3

    Have They Paid for Anything

    Have they ever spent money on this problem?

  4. Part 3.4

    Words and Actions

    Where do these two things diverge?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Is the Problem Real is free to read right here.

Read in Conan School

Chapters of Is the Problem Real

  1. 1.Has anyone tested what I'm surest about customers?
  2. 2.Can I trust praise from people who know me?
  3. 3.They said they'd buy, so why didn't they?
  4. 4.The problem is real, but will anyone pay?
  5. 5.Am I seeking the truth, or seeking agreement?