Chapter 3

When everyone does everything, who owns anything?

Khi ai cũng làm mọi việc, ai chịu trách nhiệm việc nào?

The chapter's question

When the team triples, how will the work be divided?

Big idea

At small scale everyone does everything; at large scale that becomes nobody being responsible for anything.

In this chapter

  1. Part 3.1

    By Step or by Customer

    How do these two ways of dividing work differ?

  2. Part 3.2

    Specialisation and Its Cost

    What new handovers does splitting the work create?

  3. Part 3.3

    Who Owns the Whole Thing

    Once the work is split, who still sees the whole?

  4. Part 3.4

    When You Need a Layer

    How many people is enough for one manager?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of From Ten to a Hundred is free to read right here.

Read in Conan School

Chapters of From Ten to a Hundred

  1. 1.What got us to ten, will it reach a hundred?
  2. 2.Everyone does it their way and it works. Why standardize?
  3. 3.When everyone does everything, who owns anything?
  4. 4.Without walking the floor, can I still see problems?
  5. 5.Take every order now, worry about capacity later?