Take every order now, worry about capacity later?

The chapter's question

Do I build capacity first or take orders first?

Big idea

Taking more orders than capacity is the fastest way to lose both new and existing customers.

In this chapter

1. Part 5.1

   Which Comes First

   Hire first or take the orders first, and what is the risk of each?

2. Part 5.2

   Growing in Steps

   What is a sensible step increase for my system?

3. Part 5.3

   Signs You're Growing Too Fast

   Which metric worsens first?

4. Part 5.4

   When to Stop Taking Work

   On what grounds do I turn growth down?

Chapters of From Ten to a Hundred

1. 1.What got us to ten, will it reach a hundred?
2. 2.Everyone does it their way and it works. Why standardize?
3. 3.When everyone does everything, who owns anything?
4. 4.Without walking the floor, can I still see problems?
5. 5.Take every order now, worry about capacity later?