Chapter 5

If client notes just sit there, why keep them?

Hồ sơ khách nằm im thì có khác gì không ghi?

The chapter's question

What action are my records producing?

Big idea

A record only has value when it leads to an action before the next appointment.

In this chapter

  1. Part 5.1

    Reminders From Real Cycles

    How many weeks does each client take to return, based on my own data?

  2. Part 5.2

    Overdue Clients

    Who is past their own cycle and has not come back?

  3. Part 5.3

    Suggesting From Last Time

    Given what we did last time, what should we suggest this time?

  4. Part 5.4

    When Remembering Feels Intrusive

    How much record-keeping feels like care, and past what point does it feel intrusive?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Salon's Memory is free to read right here.

Read in Conan School

Chapters of The Salon's Memory

  1. 1.When a stylist leaves, where does the client knowledge go?
  2. 2.Does recording everything make client notes more useful?
  3. 3.What do my before and after photos really prove?
  4. 4.Can good software save a salon where nobody logs anything?
  5. 5.If client notes just sit there, why keep them?