Chapter 2

Does recording everything make client notes more useful?

Ghi thật đầy đủ có làm hồ sơ hữu ích hơn?

The chapter's question

Which line in a client record has ever changed how I worked for them?

Big idea

A useful record is one that changes the decision on the next visit, not the most complete one.

In this chapter

  1. Part 2.1

    Formulas and Settings

    Am I recording product ratios, timings and machine settings?

  2. Part 2.2

    Reactions and Cautions

    What has a client reacted badly to, and where is that written down?

  3. Part 2.3

    What They Said They Wanted

    When a client describes what they want in their own words, do I record it verbatim?

  4. Part 2.4

    Short Enough to Get Written

    How many seconds can one entry take and still be realistic mid-shift?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Salon's Memory is free to read right here.

Read in Conan School

Chapters of The Salon's Memory

  1. 1.When a stylist leaves, where does the client knowledge go?
  2. 2.Does recording everything make client notes more useful?
  3. 3.What do my before and after photos really prove?
  4. 4.Can good software save a salon where nobody logs anything?
  5. 5.If client notes just sit there, why keep them?