Chapter 4

Will asking a neighbour to pay drive them away?

Nhắc nợ hàng xóm có làm mất khách không?

The chapter's question

How do I chase an overdue debt?

Big idea

A timely and tactful reminder is part of service, not an unpleasant moment.

In this chapter

  1. Part 4.1

    When to Remind

    How overdue must a debt be before I remind?

  2. Part 4.2

    The Words

    What do I say to remind without the customer feeling humiliated?

  3. Part 4.3

    Where to Remind

    Should I remind at the counter in front of others or message privately?

  4. Part 4.4

    When They Truly Struggle

    For a customer going through hard times, what payment arrangement can I offer?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Regulars' Tab is free to read right here.

Read in Conan School

Chapters of The Regulars' Tab

  1. 1.Small tabs each, so why is the total so scary?
  2. 2.Is a credit limit unfriendly, or a kindness?
  3. 3.Do tab disputes start with people, or the ledger?
  4. 4.Will asking a neighbour to pay drive them away?
  5. 5.Is there a debt I should stop chasing?