Chapter 3

Nobody reports to me. How do I change their work?

Không ai dưới quyền tôi, sao tôi đổi được cách họ làm?

The chapter's question

How do I persuade people in other departments to change how they work?

Big idea

Operations people must change the way of working of people who do not report to them.

In this chapter

  1. Part 3.1

    Starting From Their Problem

    What does this change do for them?

  2. Part 3.2

    Piloting Somewhere Small

    Who is the easiest person to try it with?

  3. Part 3.3

    Bringing Data, Not Opinions

    What do I bring to the conversation?

  4. Part 3.4

    When They Say No

    When I am turned down, how do I come back?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Your Own Operations Career is free to read right here.

Read in Conan School

Chapters of Your Own Operations Career

  1. 1.How do you claim credit for disasters that never happened?
  2. 2.Is being great at firefighting being great at operations?
  3. 3.Nobody reports to me. How do I change their work?
  4. 4.Is learning the next tool how I stay relevant?
  5. 5.Good at operations. Now which way do I go?