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Chương 1
How do you claim credit for disasters that never happened?
Start with one question. Open one section. Read one story. Come back anytime.
Chapter Question & Big Idea
Chapter Sections / Các phần học
1.1
Recording the Before
1.2
Metrics Others Care About
1.3
In Money or in Hours
1.4
Three Worth Telling
Read chapter 2
Is being great at firefighting being great at operations?