Chapter 2

Is being great at firefighting being great at operations?

Chữa cháy giỏi có phải là làm vận hành giỏi?

The chapter's question

Last week, what share of my time went on urgent work?

Big idea

Good firefighters get handed more fires and never have time to fix the cause.

In this chapter

  1. Part 2.1

    Measuring the Firefighting

    Have I logged the urgent interruptions for a week?

  2. Part 2.2

    Which Fires Repeat

    What are the three most repeated incidents?

  3. Part 2.3

    Protecting Time for Root Causes

    How many hours a week do I protect?

  4. Part 2.4

    Declining Someone Else's Urgency

    How do I say no reasonably?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Your Own Operations Career is free to read right here.

Read in Conan School

Chapters of Your Own Operations Career

  1. 1.How do you claim credit for disasters that never happened?
  2. 2.Is being great at firefighting being great at operations?
  3. 3.Nobody reports to me. How do I change their work?
  4. 4.Is learning the next tool how I stay relevant?
  5. 5.Good at operations. Now which way do I go?