Your Own Operations Career

Who this book is for

Người làm vận hành ở Việt Nam, quản lý vận hành, phụ trách sản xuất, kho vận, chăm sóc khách hàng hoặc dịch vụ; từ người quản một đội năm người tới người chịu trách nhiệm cả một chuỗi công đoạn. Người đọc là NGƯỜI LÀM NGHỀ: họ phải thay đổi cách làm việc của những người không báo cáo cho họ, và kết quả của họ thường là sự cố đã không xảy ra.

Sound familiar?

• When things run smoothly nobody notices; when they break, this is the person asked.
• Hard to prove their contribution, because the result of operations is something that didn't happen.
• Pulled into firefighting all day, with no time left to fix causes.
• Doesn't know whether to specialise in one area or broaden into general management.

Each chapter answers one question

1. Chapter 1: How do you claim credit for disasters that never happened?

   Which company number have I changed this year?

   The result of operations is often an incident that did not happen, and that is very hard to tell.

2. Chapter 2: Is being great at firefighting being great at operations?

   Last week, what share of my time went on urgent work?

   Good firefighters get handed more fires and never have time to fix the cause.

3. Chapter 3: Nobody reports to me. How do I change their work?

   How do I persuade people in other departments to change how they work?

   Operations people must change the way of working of people who do not report to them.

4. Chapter 4: Is learning the next tool how I stay relevant?

   Of what I know, what will still be useful in five years?

   Tools change constantly; ways of thinking about systems, queues and variation do not.

5. Chapter 5: Good at operations. Now which way do I go?

   Do I want to go deep in one area, manage broadly, or move into something else?

   An operations career opens three directions, and they demand very different things.