Chapter 5

Is the guest at my counter losing to the rider?

Khách đứng trước quầy có đang phải nhường cho shipper?

The chapter's question

When in-store and delivery orders arrive together, which gets made first?

Big idea

One counter serves three queues, and only one of them is standing right in front of it.

In this chapter

  1. Part 5.1

    Is the Priority Written Down

    What is my priority rule, and who knows it?

  2. Part 5.2

    Pausing a Channel

    If I pause delivery orders for forty-five minutes, what do I lose?

  3. Part 5.3

    What the Waiting Guest Sees

    Do customers at the counter feel they are queued behind app orders?

  4. Part 5.4

    Is Your Prep Time Honest

    How many minutes do I declare, and how many does it really take?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Takeaway and Delivery is free to read right here.

Read in Conan School

Chapters of Takeaway and Delivery

  1. 1.Is my drink still good when the rider arrives?
  2. 2.Do delivery guests see my shop, or just the bag?
  3. 3.Whose customer is the guest ordering through the app?
  4. 4.Is waiting to open direct orders already too late?
  5. 5.Is the guest at my counter losing to the rider?