Chapter 3

Is the rush hour driving my regulars away?

Giờ đông nhất có đang đuổi khách quen đi không?

The chapter's question

At the busiest hour, how long do customers wait, and how many leave without my counting them?

Big idea

Loyal customers are usually lost right at the busiest hour.

In this chapter

  1. Part 3.1

    Timing One Cup

    How many seconds do ten of the same drink take me on average?

  2. Part 3.2

    How Long They Wait

    At the busiest hour, how many minutes does a customer stand waiting?

  3. Part 3.3

    The Ones Who Walk Away

    How many people each session look at the queue and walk away?

  4. Part 3.4

    The Bottleneck at the Bar

    Where in the bar does the whole line slow down?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Second Cup is free to read right here.

Read in Conan School

Chapters of The Second Cup

  1. 1.Is my shop busy, or just full of strangers?
  2. 2.Does the first cup sell a drink, or a return?
  3. 3.Is the rush hour driving my regulars away?
  4. 4.Is my best seller really the one paying the bills?
  5. 5.If my shop closed tomorrow, what would anyone miss?