Chapter 4

Where is my best guest list gathering dust?

Danh sách khách tốt nhất của tôi đang nằm quên ở đâu?

The chapter's question

How many past guests can I contact again?

Big idea

People who have slept at your place are the best guest list you have, and most hosts never use it.

In this chapter

  1. Part 4.1

    Collecting Details at Check-In

    What do I keep, and did I ask permission?

  2. Part 4.2

    What to Send, How Often

    Which messages do not intrude?

  3. Part 4.3

    Occasions to Reach Out

    Which season or occasion is the right moment?

  4. Part 4.4

    Measuring Repeat Stays

    What share of my guests have stayed here before?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Guests Who Book Direct is free to read right here.

Read in Conan School

Chapters of Guests Who Book Direct

  1. 1.Is the booking platform my partner, or my boss?
  2. 2.Do I need a fancy website to take direct bookings?
  3. 3.Why would guests book direct when platforms are easier?
  4. 4.Where is my best guest list gathering dust?
  5. 5.Two channels sell one night: who sleeps elsewhere?