Chapter 5

Why does adding a sales channel slow my kitchen?

Thêm một kênh bán, sao bếp lại chậm đi?

The chapter's question

Are my three channels competing for exactly those two hours?

Big idea

Every channel added is another queue, and they all share one kitchen.

In this chapter

  1. Part 5.1

    When App Orders Land

    Which time of day do my delivery orders cluster into?

  2. Part 5.2

    One Kitchen, Three Queues

    When dine-in and app orders arrive together, who gets priority and who decides that?

  3. Part 5.3

    Turning a Channel Off

    If I pause app orders for the forty-five busiest minutes, what do I lose and what do I keep?

  4. Part 5.4

    Can Pre-Orders Flatten the Peak

    What share of my lunch customers could pre-order, and what am I offering to make them?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Two Busiest Hours is free to read right here.

Read in Conan School

Chapters of The Two Busiest Hours

  1. 1.Am I short of staff, or short of a station?
  2. 2.Should my best dish survive the lunch rush?
  3. 3.Does the line need better cooks, or fewer steps?
  4. 4.More dishes, or faster tables?
  5. 5.Why does adding a sales channel slow my kitchen?