Chapter 4

More dishes, or faster tables?

Thêm món mới hay quay bàn nhanh hơn?

The chapter's question

How many turns can one of my tables serve in two hours?

Big idea

Lunch revenue is seats times turns, not the number of dishes on the menu.

In this chapter

  1. Part 4.1

    Timing One Sitting

    How long does a customer sit on average, and how many of those minutes are waiting?

  2. Part 4.2

    The Slow Goodbye

    From the moment a customer asks for the bill to the table being cleared, how many minutes pass?

  3. Part 4.3

    Two-Tops and Six-Tops

    Does my mix of table sizes match the real mix of group sizes?

  4. Part 4.4

    Speed Without Rushing

    How can I shorten the sitting without the customer feeling rushed?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Two Busiest Hours is free to read right here.

Read in Conan School

Chapters of The Two Busiest Hours

  1. 1.Am I short of staff, or short of a station?
  2. 2.Should my best dish survive the lunch rush?
  3. 3.Does the line need better cooks, or fewer steps?
  4. 4.More dishes, or faster tables?
  5. 5.Why does adding a sales channel slow my kitchen?