Chapter 3

Does the line need better cooks, or fewer steps?

Bếp cần người giỏi hơn, hay bớt bước chân hơn?

The chapter's question

During the rush, who is having to do two jobs at once?

Big idea

Peak hours do not need better staff; they need staff who walk less.

In this chapter

  1. Part 3.1

    Stations, Not Job Titles

    How many stations does my kitchen have, and is each used by one person or shared?

  2. Part 3.2

    Steps per Order

    How many steps does one serving make staff walk, and which of them can go?

  3. Part 3.3

    Rookies at Peak

    What can my newest hire do during the rush without asking anyone?

  4. Part 3.4

    Who Calls the Shots

    When orders pile up, who decides the order dishes are made in?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of The Two Busiest Hours is free to read right here.

Read in Conan School

Chapters of The Two Busiest Hours

  1. 1.Am I short of staff, or short of a station?
  2. 2.Should my best dish survive the lunch rush?
  3. 3.Does the line need better cooks, or fewer steps?
  4. 4.More dishes, or faster tables?
  5. 5.Why does adding a sales channel slow my kitchen?