Chapter 4

Is collecting debt a fight or a negotiation?

Đòi nợ là đối đầu, hay là cùng khách tìm cách?

The chapter's question

When a customer is thirty days overdue, what do I do, and in what order?

Big idea

Late payment is a conversation about their cash flow, not a confrontation.

In this chapter

  1. Part 4.1

    Finding Out Why

    Did they forget, are they stuck in a process, or do they not have the money?

  2. Part 4.2

    An Escalation Ladder

    What are my steps, from gentle to firm?

  3. Part 4.3

    Payment Plans

    When should I accept payment in instalments?

  4. Part 4.4

    When to Stop Supplying

    Who decides to stop delivering to a customer in arrears?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Getting Paid is free to read right here.

Read in Conan School

Chapters of Getting Paid

  1. 1.Am I chasing the biggest debt, or the loudest?
  2. 2.Is the customer late, or is my invoice?
  3. 3.Does a reminder before the due date seem pushy?
  4. 4.Is collecting debt a fight or a negotiation?
  5. 5.Was this late payment decided at signing?