Chapter 2

Is the customer late, or is my invoice?

Khách trả chậm, hay chính hoá đơn của tôi chậm?

The chapter's question

How many days after delivery are my invoices sent?

Big idea

Most late payments start with an invoice that was wrong, late, or sent to the wrong person.

In this chapter

  1. Part 2.1

    How Fast You Invoice

    How many days after the work did my last three invoices go out?

  2. Part 2.2

    Sending It to the Right Person

    Who on the customer's side actually receives the invoice?

  3. Part 2.3

    What They Need on It

    What missing information gets an invoice sent back?

  4. Part 2.4

    Confirming Receipt

    Do I confirm that the customer received it?

The reading for this chapter is inside Conan School

This chapter has 4 readings, with case stories and exercises. Chapter 1 of Getting Paid is free to read right here.

Read in Conan School

Chapters of Getting Paid

  1. 1.Am I chasing the biggest debt, or the loudest?
  2. 2.Is the customer late, or is my invoice?
  3. 3.Does a reminder before the due date seem pushy?
  4. 4.Is collecting debt a fight or a negotiation?
  5. 5.Was this late payment decided at signing?